Remindy ("we", "us", "our") is operated by GrowthHub Media and provides CRM and business automation software to businesses across various industries ("Customers"). This Privacy Policy explains how we collect, use, store and protect information when you visit remindy.in, request a demo, or use a Remindy CRM instance ("Service").
1. Information we collect
We collect information in the following ways:
- Information you provide: name, phone number, email address, business/industry details and any message content submitted through our contact form, WhatsApp, or during onboarding calls.
- Customer data within the CRM: when a business uses Remindy's CRM software, it may store its own customers' or patients' data (e.g. names, phone numbers, appointment history) that we process on the Customer's behalf as a data processor.
- Technical information: IP address, browser type, device information and pages visited, collected automatically for security and analytics purposes.
2. How we use information
- To respond to demo requests and enquiries
- To configure, deliver and support the CRM software for our Customers
- To send appointment reminders, confirmations and service updates via WhatsApp, SMS or email, on behalf of our Customers
- To maintain the security, stability and performance of our systems
- To comply with applicable law, including India's Digital Personal Data Protection Act, 2023
3. Sharing of information
We do not sell personal information. We may share information with:
- Infrastructure and hosting providers who store data on our behalf, under confidentiality obligations
- Messaging providers (e.g. WhatsApp Business API, SMS gateways) strictly to deliver reminders and notifications you or our Customers have requested
- Authorities, where required by law, court order, or to protect the rights and safety of our users
4. Data security
We apply technical and organizational safeguards appropriate to the sensitivity of the data we hold, including:
- HTTPS/TLS encryption for all data in transit
- Encryption of sensitive data at rest
- Role-based access controls, so only authorized staff can access Customer data
- Isolated hosting environments for each Customer's CRM subfolder/instance, with directory browsing and unauthorized file access disabled
- Regular automated backups and monitoring for unauthorized access attempts
No system can be guaranteed 100% secure. If we become aware of a data breach affecting your information, we will notify you as required by applicable law.
5. Data retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Customers may request deletion of their CRM data by contacting us.
6. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to certain processing, by contacting us at the details below.
7. Cookies
Our website may use essential cookies to keep the site functional and, where enabled, analytics cookies to understand site usage. You can control cookies through your browser settings.
8. Children's privacy
Our Service is intended for business use and is not directed at children. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
10. Contact us
For any privacy-related questions or requests, contact us at:
- Email: growthhubmedia@gmail.com
- Phone / WhatsApp: +91 89292 87605